Far Cry 5 Far Cry Primal Review: Reason not to buy Ubisoft Products

Far Cry 5 Far Cry Primal Review: Reason not to buy Ubisoft Products

Ubisoft has already delivered a great product as FarCry 4 with poor quality of technical support. Read this post to know why you should not waste the money in buying Ubisoft Product.

No doubt Far Cry 4 best on indian terrain and hindu mythology was a great game with a nice screenplay indeed. I bought this game and enjoyed it. But somehow i felt Ubisoft cheated me. So i thought to put all this on internet to show how unprofessional the Ubisoft is.

So it all goes like this:

problem. i  purchased the Limited Edition version of Far Cry 4 WITH leaflets containing codes for Hurk’s Redemption

WHEN I REDEEMED IT SHOWED VALID AND TRY TO DOWNLOAD 108KB SIZE FILE WHICH INTERRUPTED. NOW WHEN I was entering again getting an error message saying your code is

(I Have all the records and proof, if any one interested to sue Ubisoft then please leave acomment)

To resolve the issue.. I gave complaint to Ubisoft Support Desk, Below is my whole conversation with the worst Ubisoft support team, Please read how they wasted my 6 month and not even try to resolve the issue:

Andrew 6/23/2015 4:49:10 PM

Hello JeannieChamp,

My name is Andrew and I will assist you today. Please accept my apologies for the long wait in getting back to you.

I am sorry about the problem you are experiencing with Hurk's Redemption activation and download. If you have redeemed the key, it is already activated on your account therefore you

received error message when trying to activate second time.

In order to redownload the Hurk's Redemption DLC content on your console, please refer to the guide provided in the link below:


If you require further assistance, please let me know.

Best regards,


JeannieChamp 6/26/2015 6:38:18 AM

Dear Andrew

I went to my Xbox account and in purchase history Hurk's Redemption is showing. I added it in download queue. But during download it shows to download 108 kb file which never gets


Tell me what to do. Why this process is so tedious.

JeannieChamp 6/27/2015 5:59:05 AM

https://support.ubi.com/en­GB/MyQuestionHistory.aspx?ticketid=5003000000Zo1slAAB# 8/11

12/7/2015 My Question History ­ Ubisoft Customer Support Site

dear Andrew

Seems you people are too busy and give no attention to your loyal gamers. No issue if problem is not resolved than Far Cry4 is going to be my last game from Ubisoft.

I discussed with xbox 360 team and found that there is no technical issue. Problem is Hurk's Redemption is not available on market place so it is never be going to download instead you

have to provide me redemption code for hurks deluxe which is available. Please find attached transcript with xbox team.

Andrew 6/28/2015 1:52:09 PM

Hello again JeannieChamp,

Please accept my sincerest apologies for the prolonged wait to get back to you.

I am sorry to hear that the instructions sent previously did not help to solve the issue, I understand how frustrating this is and I would like to apologise for all the inconvenience caused.

In order for us to be able to assist you further, please send me a screenshot / image showing the error message that you are encountering while trying to download Hurk's Redemption

from the Marketplace. If it would be possible, please also send us images showing front and back of your Far Cry 4 box and image of the leaflet showing your activation code.

I hope that we will be able to help you soon, thank you for your cooperation.

Best regards,


JeannieChamp 6/29/2015 11:50:30 AM

Hi Andrew

Seems you are in a hurry and didn't read my last mail where xbox told that Hurk Redemption is not at all available on market place. So no download is possible and i am not getting any

error message. Please see attached purchase history of Xbox, Front and Back of Box and leaflet with code.

Hope its enough to get an outcome for my problem that how should i play Hurk Missions.

Andrew 6/29/2015 7:04:45 PM


Thank you for sending screenshots I have requested. I have read your message carefully (also the chat transcript) and I have asked you to send screenshot showing the error

https://support.ubi.com/en­GB/MyQuestionHistory.aspx?ticketid=5003000000Zo1slAAB# 7/11

12/7/2015 My Question History ­ Ubisoft Customer Support Site

message that you are encountering while trying to download Hurk's Redemption. You have mentioned in your first message to us that you had such issue initially, therefore if you would

still encounter such error please do send me image showing this. I am sorry for any confusion made.

I will now forward all the information and images provided to our game specialist for further investigation with dev teams. As soon as I receive more information on this, I will let you know

on this case. I sincerely do hope that we will find solution for this issue very soon.

In the meantime, if there is anything else I can do for you, please let me know as I will be more than happy to assist.

Thank you for your patience.

Best regards,


JeannieChamp 7/2/2015 9:21:28 AM


Andrew. Is there any update on the issue. Let me know when i would be able to play Hurk's Redemption.

Andrew 7/3/2015 2:31:51 PM

Hello JeannieChamp

The issue you have encountered is being investigated by the dev teams now, as soon as I receive a word back on this I will let you know on this case.

Thank you for your continued patience and understanding.

Best regards,


JeannieChamp 7/8/2015 5:30:35 PM

Hi Andrew

Can you escalate the matter if issue is not being resolved. Its 20th day.

JeannieChamp 7/5/2015 8:09:48 AM

Hi Andrew

It has been 16 days of my complaint and 8 days of data provided to dev team. Let me know why the issue is so much complicated to resolved by expert team of UBISOFT which make

great game like Far Cry 4. As for me the solution is simple. Problem is UBISOFT sold hurk's redemption but same is not available in Xbox market place. So solution is simple that

provide me Hurk mission which is available in market place. Please give this update to your legal and sales team.

Andrew 7/8/2015 8:57:17 PM

Hello JeannieChamp

I can confirm that we have raised this issue once again with the dev teams and are awaiting for more information. I know how frustrating is being not able to download your additional

content and I would like to fully assure you that we are doing our best to help you with this. I want to apologise for the long wait, hopefully this will be resolved very soon.

I will let you know as soon as I receive word back on this.

https://support.ubi.com/en­GB/MyQuestionHistory.aspx?ticketid=5003000000Zo1slAAB# 6/11

12/7/2015 My Question History ­ Ubisoft Customer Support Site

Thank you for your understanding.

Best regards,


JeannieChamp 7/14/2015 8:05:32 AM

Hi Andrew

Its 24day of my complaint. May i know what action being taken apart from forwarding it to dev team.

JeannieChamp 7/12/2015 7:33:42 AM

Hi andrew

Seems that your dev team is not competent enough to resolve the issue. You must know that your support desk is just wasting the time. I think now it is the time to forward my complaint

to someone in ubisoft who can take decicion. So i request you to instead of giving excuse just connect me to some decision making authority.

Andrew 7/14/2015 5:00:06 PM

Hello JeannieChamp,

I understand your how frustrating this can be and I would like to assure you that we are doing everything we can to rectify this issue and allow you to download and play Hurk’s

Redemption content. This was raised with our devs that are in contact with Microsoft as this requires cooperation between our companies. I am unable to give a timeframe on this but

this is all the information available at this time. I know you want this fixed and I do hope this will rectified very soon.

If there is anything else I can do for you, please let me know as I will be more than happy to assist.

Please accept my sincerest apologies for the inconvenience caused.

Best regards,


JeannieChamp 7/24/2015 4:43:36 PM

Hi Andrew

Any update, i can not wait endlessly. Please give solution.

JeannieChamp 7/21/2015 4:52:46 AM

https://support.ubi.com/en­GB/MyQuestionHistory.aspx?ticketid=5003000000Zo1slAAB# 5/11

12/7/2015 My Question History ­ Ubisoft Customer Support Site

Hi Andrew

Good to see your politness but now it has been 1 month. If the problem is open ended then tell your top authorities to issue me a separate code to download Hurk Mission which is

available for download in market place. Why do i suffer between tussle of you two companies.

Andrew 7/29/2015 9:44:49 AM

Hello JeannieChamp,

Thank you for your continued patience while this issue is being investigated. I am afraid that this investigation is not finished, the issue still looked into by the dev teams and they are

working to have this fixed. I am checking this matter on a daily basis with our Far Cry 4 specialist who is point of contact with dev teams. As soon as I receive any information on this, I

will get back to you on this case immediately.

Our apologies for the long wait.

Best regards,


JeannieChamp 8/5/2015 11:03:45 AM

Hi Andrew

As it seems Ubisoft is not interested in early solution of the issue if you see all the responses are just standard. Can i take the legal route as Ubisoft is not taking the customers problem


JeannieChamp 7/29/2015 12:03:08 PM

Hi Andrew

It is not believable that such small issue is taking so much of time. I request you to ask your dev team to submit details to me of what has been done so far and what are the action plans

to resolve my issue.

Andrew 8/17/2015 1:51:57 PM

Hello JeannieChamp,

Please accept my sincerest apologies for the prolonged wait to get back to you.

https://support.ubi.com/en­GB/MyQuestionHistory.aspx?ticketid=5003000000Zo1slAAB# 4/11

12/7/2015 My Question History ­ Ubisoft Customer Support Site

I am now escalating this to the higher instance and you should hear back from us again soon. I am very sorry for all the inconvenience you have experienced.

Thank you for your continued patience.

Best regards,


JeannieChamp 8/24/2015 11:32:38 AM

Thanx Andrew

I understand that you are just following duties of a company named UBISOFT run by some incompetent people. Who are earning their bread and butter when game lovers like us are

buying their games, still they dont give a damn to resolve the simple issues.

I have no problem if your top management is not interested to resolve the issue at all as in future i will avoid to buy Ubisoft games and will write a blog about cheating done by Ubisoft to

popularize it in social network. Legal option will always be open.

Tom 9/8/2015 11:35:42 AM

Hello, my name is Tom and I will be helping with your query.

We're currently looking into what we can do to get you the content from the Hurk's Redemption pack. I'll get back to you as soon as we have more information.

I apologise for the delay.

Kind Regards,

JeannieChamp 9/30/2015 7:07:30 AM

Let me know the status of my issue. Is it going to be ever resolved by you??

JeannieChamp 9/8/2015 12:52:46 PM

Sir Tom

I know that great team at ubisoft is looking at my problem from last 3 months. You people look and go for sleep and the problem remains same. Sir major issue that nobody in ubisoft

works to resolve the problem. Wakeup sir. Is there any time boundness you people aware of.

Tom 11/14/2015 3:31:04 PM

Hello JeannieChamp,

I apologise for the delayed reply.

Unfortunately, after out investigation, it seems that you would not be able to access the Hurk's Content after redeeming your code from your region at this time and we don't have any

information regarding any changes at this time.

As this is so, as an alternative and gesture of goodwill we'd like to offer you the collection of pre­order content that was available, the Bloody Ruby Pack, the Yak Farm pack and the

Driller pack.

https://support.ubi.com/en­GB/MyQuestionHistory.aspx?ticketid=5003000000Zo1slAAB# 3/11

12/7/2015 My Question History ­ Ubisoft Customer Support Site

If this is an acceptable alternative for you, please get back to me here and we can move forward with the request for the codes for those.

Kind Regards,


JeannieChamp 11/19/2015 12:42:50 PM

Tom i have compared Hurks redemption with what you offering. My Hurks redemption consists in 60 minutes of gameplay including, 3 extra missions and 1 exclusive weapon. Three

action­packed single­player missions featuring your pal Hurk (20 mins each).

And Whatever you are offering(Bloody Ruby Pack, the Yak Farm pack and the Driller pack) is 2 mission and 1 weapon. Therefore i request you to provide me Hurk Deluxe pack which

JeannieChamp 12/1/2015 6:56:15 AM


May i know what are u offering finally and when. Its almost 5 month and issue has not been resolved. This is the reason i will not put my money on Farcry 5.

is more suitable.

JeannieChamp 22/1/2015 6:56:15 AM
Hey Ubisoft Team

Its almost 6 month and i tolerated you disgusting people to resolve my query. Now enough is enough. I dont want any piece of shit (means the cheap offers) you are giving. I pledge not

to buy any Ubisoft product in future. You people are beggers and please take my money i dont want it back or any offer for which you cheated me.

Also dont close my complain as you have not resolved it. I will write a blog as well as spread this on internet in Gaming community that how much pathetic the Ubisoft specially support

team is.

Now fuck yourself.


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