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Polycom Realpresence The gatekeeper did not grant permission to place the call.

Polycom Realpresence The gatekeeper did not grant permission to place the call.

Known Issue: The gatekeeper did not grant permission to place the call. Contact your network administrator for assistance.



 Reason : Your endpoint has been quarantined. One or more endpoints are sending too much signaling traffic. They have been temporarily blacklisted and may have been quarantined. At least one device, in violation of protocol standards, is sending too much of the specified type of signaling traffic (H.323 or SIP) to the RealPresence DMA system. If there are many such ill-behaved devices, it could affect the RealPresence DMA system’s ability to provide service, so the system temporarily blacklists any such device (ignoring all signaling from it until it stops sending messages more frequently than the specification permits). If the device is or was registered, it’s also quarantined, and it remains so until manually removed from quarantine

Solution: Click the link to go to the Network > Endpoints page, where you can search for endpoints with Registration status of Quarantined or Quarantined (Inactive)..




written by: Vinod Kotiya

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